How can I know whether my order is processed successfully or not?

Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: RegNow or PayPal. After this e-mail, you will receive a registration e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam.

If your order is successful, but you have not received the registration e-mail after 12 hours, please contact our support team. Note: To get prompt and specific support, please provide the order number or attach the confirmation e-mail from payment platform in your first e-mail. This will help us locate your order soon.