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How to prevent email from going to junk in Outlook?

Sometimes, Outlook may treat normal emails as junk and filter them into the junk email folder automatically when messages arriving. It is annoying to keep browsing your junk email folder for normal emails when realizing that some emails are gone automatically from your inbox. Actually, Outlook provides you with some features to prevent emails from going to the junk folder. In this article, we will list several frequently used methods for you to avoid emails from going to junk in Outlook.

Mark email and email sender as Not Junk in Outlook
Add email sender’s address to the Safe Senders List in Outlook
Never block senders with Kutools for Outlook


Mark email and email sender as Not Junk in Outlook

If an email has already been moved to the junk email folder, you can mark this email as Not Junk to prevent it from going to junk folder in the future.

1. Get into the Junk E-mail folder.

2. Select the email which you want to make as Not Junk.

3. Then go to the Home tab, click Junk > Not Junk. See screenshot:

Or you can also mark an email as Not Junk by right-clicking it and then select Junk > Not Junk in the right-click menu.

4.Then a Mark as Not Junk dialog box pops up, please check the Always trust e-mail from “ box, and then click OK button.

Then the selected email will be moved from the Junk Email folder to the Inbox. From now on, emails from this sender will no longer be considered as junk email.


Add email sender’s address to the Safe Senders List in Outlook

You can add the sender’s address of an email to the Safe Senders list to prevent emails from going to the junk email folder.

1. Go to the Junk Email folder, select the email that you want to add its sender's email address to the Safe Senders list.

2. Go to the Home tab, click Junk > Never Block Sender. See screenshot:

3. Then a prompt box pops up to remind you that the sender has been added to the Safe Senders list. Click OK to close the dialog box, then manually move this email to the Inbox. From now on, emails from this email address will no longer be considered as Junk email.


Never block senders with Kutools for Outlook

Kutools for Outlook is a handy add-in for Microsoft Outlook. With the Never Block Senders utility of Kutools for Outlook, you can quickly add one or more email senders to the never block senders list at once.

Kutools for Outlook: with more than handy Outlook add-ins, free to try with no limitation in 60 days. Get it Now.

1. After installing Kutools for Outlook, please select an email or multiple emails which you want to add the senders to never block senders list.

2. Then click Kutools > Junk > Never Block Senders. See screenshot:

3. Then a prompt box pops up to tell you the sender has been added to the never block senders list, please click OK button.

Then the selected email will be moved from the Junk Email folder to the Inbox. From now on, emails from this sender will no longer be considered as junk email.

Notes:

1) You must turn on Junk Email Filter feature by clicking Enable Junk Email Filter to make it work.
2) Besides adding the senders of the selected emails to the never block senders list, you can also add the sender domain, the email subjects or body to the never block lists if you want.

For more detailed information for this Never Block Senders utility of Kutools for Outlook, please click Never block multiple emails by message senders in Outlook.


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This comment was minimized by the moderator on the site
Thanks Crystal for your email. I will try your suggestions.
This comment was minimized by the moderator on the site
I also need to stop messages from going to my junk, period. I don't want anything to go there, I want it in my in box. I process refunds for customers and whenever the word refund is in the subject line it throughs it my spam / junk file. I tried creating a rule, but it does not work. Marking as not junk does not work, as the senders are always different. Help. Anyone know how to stop this from happening?
This comment was minimized by the moderator on the site
Hi Cathy,
I have not encountered such a problem.
If you don't want anything to go to the Junk E-mail folder, make sure that there are no blocked senders rules in your Outlook.
Plus, you can add the word "refunds" as a never block subject to prevent it from moving to the Junk E-mail folder. After creating the never block subject rule, if the email is still moved to the Junk E-mail folder by Outlook, the never block rule will automatically move the email from the Junk-Email folder to the Inbox automatically after a few seconds.
View this instructions: Never Block Emails By Message Subject In Outlook
This comment was minimized by the moderator on the site
I need to stop messages from going to my junk, period.  I don't want anything to go there.  I tried to set up a rule to send everything in junk back to my inbox, but there is no option for a rule moving emails from a particular folder.
This comment was minimized by the moderator on the site
That doesn't fix items that go into junk because the program hasn't witnessed their arrival yet!. How do you fix that, Maybe we could do with a "Stop sodding up my email" button too!
This comment was minimized by the moderator on the site
So, what do you do when none of these work? I have done all of these and it insists on junking emails from my biggest customer. six times I have unjunked, marked as safe, edited the "***SPAM***" from every email when responding, nope. It doesnt care nor will listen to me.
I hate outlook.
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This comment was minimized by the moderator on the site
Speaking of junk
This comment was minimized by the moderator on the site
Het jy 'n ham en jags brootjie geëet? Gaan verkoop jou lenings iewers anders.
This comment was minimized by the moderator on the site
My feedback rebates are going to the JUNK folder! WHY? I missed my 50% rebate because of this. This is my money. Why does Microsoft decide for me what I should and should not see BEFORE I could make that decision? If it's spam, I will mark it as spam. Don't worry about me. I'm not 5, you know. Leave my stuff alone! Especially feedback rebates. There are people who share their email with the wide world and then complain about spam. Those idiots deserve that. NO ONE will send you spam if you're diligent with whom you share your email. What happens is, because of people like this, Microsoft writes crappy spam filters that hurt the rest of us. I provide my email to companies I trust, so they send me stuff I need. It is truly bewildering to me why it goes to my junk folder. My other Hotmail account was missing my order and delivery info all the time as well. Same story. Gmail never does it. Ever. I buy something and provide Gmail address, I get my rebates and delivery tracking info right away. I provide hotmail or outlook account, it's in JUNK all the time! I click "not junk" and sure enough, the next rebate is in Junk AGAIN! Seriously, your code is broken. Terribly disappointed.
This comment was minimized by the moderator on the site
Wow, just noticed.. Microsoft's own "Welcome to Outlook" email was sent to Spam folder. LMAO! Their OWN EMAIL! What a shame. What a pathetic company it has become. It filters its own notifications as spam. Yeah...
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Yep, does that to me too, I have added my contacts, saved them as safe and as soon as anyone sends more than 2 emails a day they are treated as spam. I have been in contact with the idiots from microsoft and going around in circles, they do not read my emails properly and either give me a totally unrelated suggestion or just repeat the ones they have given me previously. If someone finds an answer to this please let me know
This comment was minimized by the moderator on the site
I tried all these. Nothing works yet. Any further solution?
This comment was minimized by the moderator on the site
I did configured a mail server on ubuntu 16.04 VPS (digital ocean) using postfix, dovecot , rainloop . It is working perfectly with Yahoo and Gmail. I can send receive mails without having any problem. I can receive mail from outlook but My send mails goes to Junk folder in outlook. I can not understand the reason and can you please help me
This comment was minimized by the moderator on the site
I receive tons of junk mail in the junk mail folder that I have to delete all the time. Where did all this junk mail come from and why?? What is the problem with this shit outlook mail, when it was hotmail I receive almost no junk. I have email account with yahoo and I receive very little junk and I use that account every day. This shitty outlook account I use it not often but when I use it I see hundreds of junk mail. I see there is no way to just block the shit forever and have the junk box empty all the time, or at least have the outlook clean the shit every day. I may delete my account because it is annoying and stinks.
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That is because Yahoo just deletes it. Which is bad for websites trying to communicate with you.
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