Tip: Other languages are Google-Translated. You can visit the English version of this link.
Log in


How to stop/prevent Outlook from auto-deleting emails?

Have you ever met emails in the Deleted Items folder are cleared automatically when exiting Outlook? Or email, calendar items, or tasks are removed automatically in regular period? Here, in this article I will introduce two solutions to stop Outlook from auto-deleting items in Deleted items folder or any specified folder in Outlook.

Automatically forward every email to the specified recipient in Outlook

Generally speaking, we can set a rule to automatically forward emails to the specified recipients, such as your another email account, your Gmail, or your colleagues, etc. But, all we know it will take a long time to configure a custom rule in Outlook. Now, we introduce Kutools for Outlook's (Automatic) Forward feature, which can set a auto forwarding rule with several clicks only. Click for 60-day free trial without limitation!
auto forward emails

Kutools for Outlook: 100+ New Advanced Tools for Outlook.
Office Tab: Enable Tabbed Editing and Browsing in Office, Just Like Chrome, Firefox, IE 8/9/10.
Classic Menu: Bring Old Menus and Toolbars Back to Office 2007, 2010, 2013, 2016 and 2019.

arrow blue right bubble Stop Outlook from auto-deleting emails in Deleted Items folder

This method will guide you to stop Outlook from auto-deleting items in the Deleted Items folder when exiting Outlook. Please do as follows:

1. Click File > Options.

2. In the Outlook Options dialog box, please click Advanced in the left bar, and then uncheck the Empty Deleted Items folders when exiting Outlook option in the Outlook start and exit section. See screenshot:

3. Click the OK button to save the change.

From now on, the Deleted Items folder won’t be cleared automatically when exiting Outlook program.

arrow blue right bubble Stop Outlook from auto-deleting emails in specified folder

If items are removed automatically from a certain Outlook folder in a regular period, such as appointments and meetings are deleted automatically every month, it may be caused by AutoArchive. In this condition, please go ahead with below steps:

1. Right click the specified Outlook folder, and click Properties from the right-clicking menu. See screenshot:

2. In the opening Properties dialog box, please enable the AutoArchive tab, and check the Do not archive items in this folder option. See screenshot:

3. Click the OK button to save the change.

Since now, the older items in the specified folder won’t be deleted automatically.

Note: This method works well for mail folders, calendar folders, and task folder as well.

arrow blue right bubbleRelated Articles


Recommended Productivity Tools

shot kutools outlook kutools tab 1180x121
shot kutools outlook kutools plus tab 1180x121

Kutools for Outlook - More than 100 Advanced Functions for Outlook, Improve 70% Efficiency For you

  • Complicated and repeated operations can be done a one-time processing in seconds.
  • Forward multiple emails individually with one-click, and auto forward by rules.
  • Auto CC/BCC every sending email and easy for customizing rules, and auto reply without requiring exchange server.
  • Powerful junk emails filter, remove duplicate emails, reply with attachment, bunch of one-click operations, and so on...
  • 60-day unlimited free trial. 60-day money back guarantee. 2 years free upgrade and support. Buy once, use forever.
Say something here...
symbols left.
You are guest ( Sign Up? )
or post as a guest, but your post won't be published automatically.
Loading comment... The comment will be refreshed after 00:00.
  • To post as a guest, your comment is unpublished.
    RAVI DAMA · 1 months ago
  • To post as a guest, your comment is unpublished.
    Brian Walterich · 2 months ago
    I'm having the same problem but only certain emails are being moved to Trash and I don't see them. Please don't suggest I have rule for this. Why would I create a rule to send email I want straight to trash?
  • To post as a guest, your comment is unpublished.
    Aiden · 2 months ago
    Can any one help with this problem. All the emails send internally are being deleted but nothing is being deleted from a external email address. I tried all of the above but still isn't working
    • To post as a guest, your comment is unpublished.
      kellytte · 2 months ago
      Hi Aiden,
      There are numerous factors leading to emails deleted automatically. Please check:
      (1) No email rule to delete/move internal emails. Click Home > Rules > Manage Rules & Alerts to view the list of rules. If such rules exist, please uncheck the rule or remove it as you need;
      (2) Not Block the internal domain. Click Home > Junk > Junk E-mail Options, enable Blocked Senders tab in the popping dialog, and check your internal domain exists or not. If exist, please remove it.
      (3) Not filter emails from internal domain. Select the Inbox folder, click View > View Settings > Filter, and check if there are filter criteria to hide internal emails. If exist, please remove it. Or just click Clear All button to remove all filter criteria.
      (4) Other unknown factors…
  • To post as a guest, your comment is unpublished.
    Any · 6 months ago
    does NOT work in my computer!!!!!!!! Every time I switch off my computer the inbox gets emptied - God know where these emails are. Ihave no way finding them. I switched off every auto archive feature. I set all settings correctly. I have been chasing this issue for months. And not one suggestion has worked. Switch the computer off and all the emails are gone!!!!!!!!!!!!!!!!!!!!!!!! :-(
    • To post as a guest, your comment is unpublished.
      kellytte · 4 months ago
      Hi Any,
      Ensure the AutoArchive has been off? Or your email account type is exchange? If exchange, you may ask the exchange administrator for help.