Amanda, here's some log information from Event Viewer and from Security and Maintenance Logs.
AG
EVENT VIEWER
Source ID Type Date and Time Message Application
Application Error 1000 Error 2021-12-27 21:47:45 (Monday, December 27, 2021) Faulting application name: EXCEL.EXE, version: 16.0.14701.20262, time stamp: 0x61ba8cbf Faulting module name: KTELoader64.dll, version: 26.0.0.228, time stamp: 0x61c57190 Exception code: 0xc0000005 Fault offset: 0x0000000000576535 Faulting process id: 0x15eb4 Faulting application start time: 0x01d7fb8ce35a2b3e Faulting application path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE Faulting module path: C:\PROGRA~2\Kutools for Excel\KTELoader64.dll Report Id: db18a318-e1ba-48aa-8c42-831e56fe01b9 Faulting package full name: Faulting package-relative application ID:
Microsoft Office 16 2000 Error 2021-12-27 21:47:40 (Monday, December 27, 2021) Microsoft Excel: Accepted Safe Mode action : Excel is running into problems with the 'detong.kteloader' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?.
Microsoft Office 16 2000 Error 2021-12-27 21:47:38 (Monday, December 27, 2021) Microsoft Excel: Accepted Safe Mode action : Excel is running into problems with the 'detong.kteloader' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?.
Application Error 1000 Error 2021-12-27 21:46:50 (Monday, December 27, 2021) Faulting application name: EXCEL.EXE, version: 16.0.14701.20262, time stamp: 0x61ba8cbf Faulting module name: KTELoader64.dll, version: 26.0.0.228, time stamp: 0x61c57190 Exception code: 0xc0000005 Fault offset: 0x0000000000576535 Faulting process id: 0x14774 Faulting application start time: 0x01d7fb8cc6cf8c75 Faulting application path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE Faulting module path: C:\PROGRA~2\Kutools for Excel\KTELoader64.dll Report Id: 7af28cfc-6c79-4253-9ded-1cea76d1ff47 Faulting package full name: Faulting package-relative application ID:
Application Hang 1002 Error 2021-12-27 21:46:36 (Monday, December 27, 2021) The program EXCEL.EXE version 16.0.14701.20262 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: fd1c Start Time: 01d7fb8cb143ea46 Termination Time: 9 Application Path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE Report Id: 77b3409f-23fd-4ea3-bd00-ae25dbdaca61 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown
Security and Maintenance Log
Description
Faulting Application Path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE
Problem signature
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 16.0.14701.20262
Application Timestamp: 61ba8cbf
Fault Module Name: KTELoader64.dll
Fault Module Version: 26.0.0.228
Fault Module Timestamp: 61c57190
Exception Code: c0000005
Exception Offset: 0000000000576535
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Extra information about the problem
Bucket ID: cee36fc30f62fd8564c63bedebb76781 (1496949819195221889)