Hi redwood.kardon,

Sorry for the trouble. Did you try to uninstall the app, clear related documents and then download and reinstall it?

If you did, please send me the information about your operating system, Excel version and the language you are using on your computer.

Thanks in advance.

Amanda

I couldn't wait for a response to my question so I had to purchase another copy. That works but I'm out $49

Quoted from redwood.kardon on Monday, 25 April 2022

I couldn't wait for a response to my question so I had to purchase another copy. That works but I'm out $49

Hi edwood.kardon,

If you only need one liscense, you can ask for a refund in 60 days. Please contact support@extendoffice.com.

Amanda