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Excel Quits when Registering Kutools

  Kutools for Excel
Lukas
  Lukas
  Monday, 02 July 2018
  2 Replies
  6.2K Visits
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Hi,

We have a 10-pack license for Kutools, purchased in May 2017. I think it's for version 16, but the license email doesn't actually specify a version.

When trying to register Kutools 16.0 or 17.0 installed on Excel 2016 (x86, build 16.0.6925.1049), all of Excel closes / quits after entering the license name and license code in the Kutools Help - Register dialog. If you re-open Excel and check Kutools Help - About, there is no license detail shown.

Any ideas how to register Kutools please? Registration used to work fine under Office 2013.

Thanks

Lukas
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qiuhongkun
qiuhongkun
5 years ago
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#1650
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Hello,
Please try to contact us via with your order information.
Thanks in advance.
Lukas
Lukas
5 years ago
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#1651
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Thanks, email sent.

I think I've gotten the registration info to stick by using the desktop shortcut (rather than the register dialog within the Excel toolbar); but using the Help - About or Help - Register options on the Excel toolbar still causes Excel to quit.
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