Cannot Upgrade Kutools for Excel
By shartig on Wednesday, 08 March 2023
Posted in Kutools for Excel
Replies 5
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Hello, I have been running Kutools for Excel v24 on Window 10. I recently purchased the upgrade and am trying to install v27. When I run the MSI, I am getting the following error:



I have also tried unsuccessfully to uninstall the previous version. When I do, I get the above error -- along with the following error after I cancel out:

Hi there,

Did you try to restart your computer and then uninstall the previous Kutools?

Amanda
Amanda Lee
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1 year ago
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Quoted from Amanda Lee on Thursday, 09 March 2023
Hi there,

Did you try to restart your computer and then uninstall the previous Kutools?

Amanda


I was finally able to uninstall v24 (I had to repair it first using the original EXE installer).

I installed v27. It shows as being installed in Excel's Add-Ins:



However, the Kutools menus are not showing up.

shartig
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1 year ago
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Hi there,

Please find Settings Center in the Start menu as shown below:
Settings Center.png


And then click the Repair button:
Repair.png


Please give it a try and see if it works.

Amanda
Amanda Lee
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1 year ago
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That worked. Thank you!
shartig
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1 year ago
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Glad to hear that!
Amanda Lee
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1 year ago
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