Can Not Install
By marlowmedia on Friday, 11 August 2017
Posted in Kutools for Excel
Replies 4
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Views 13.6K
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Hey,

I've just purchased this and im using Windows 10 64-Bit and everytime i try and install the program as soon as i double click the install file i get this error:

ShellExecuteEx failed; code 3221225477

When i try running it as Admin i get this error:

File system error: (-1073741819).

I've also tried running it in Compatibility Mode and still no success. I've made sure all my drivers and Windows is up to date and it is. I've tried restarting the PC and trying again but still get the errors. Can someone help me please.
Please try to download and install it from this link https://www.extendoffice.com/downloads/KutoolsforExcelSetup.exe

Please make sure there is no Excel process running in your task manager.

Thanks in advance.
qiuhongkun
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6 years ago
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Hi,

I've done so and still the exact same error.
marlowmedia
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6 years ago
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Have you checked the task manager to make sure there is no Excel running before installing the software?
If yes, please try to disable your antivirus software before installing the software. Please don't worry. Our software is safe. You can check it with https://www.virustotal.com/.
Please make sure you have completely download the EXE installation package.
Thanks in advance.
qiuhongkun
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6 years ago
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It should be your system issue.
Please go to check it from https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_security/file-system-error-1073741819-on-windows-10/30f76ed6-bac1-4863-bfc0-fddb746af898?auth=1
http://www.tomshardware.com/forum/id-2888391/file-system-error-1073741819.html
http://errorfixer.co/easy-fix-file-system-error-1073741819-windows-10/

Thanks in advance.
qiuhongkun
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6 years ago
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