Reply all with attachment doesn´t work for Windows 11
By hto on Friday, 13 May 2022
Posted in Kutools for Outlook
Replies 15
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Views 9.5K
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Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests

Any ideas / help?
Quoted from hto on Friday, 13 May 2022
Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests

Any ideas / help?



Hello,

Please try to download and install the latest version (16.00) from our website.
Excelfans
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1 year ago
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Hi,

installed v16.

"Reply all with attachment" works now if the mail is opened in a new window.

But not from list in E-Mail folder.

A step closer, but not solved
hto
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1 year ago
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Hi there,

Thanks for your update. Could you please advice the information about your operating system (https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808#WindowsVersion=Windows_11), and the language you are using on your computer? And what version of Kutools for Outlook (Help > About) are you using?

We are working on the problem on Windows 11, will inform you if we have a solution.

Also, please keep me updated if there are anything new.

Thanks in advance.

Amanda
Amanda Lee
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1 year ago
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Edition Windows 11 Pro
Version 21H2
Installiert am ‎27.‎10.‎2021
Betriebssystembuild 22000.613
Leistung Windows Feature Experience Pack 1000.22000.613.0

German

KuTools for Outlook Version 8.10
hto
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1 year ago
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Thanks for the information
Amanda Lee
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1 year ago
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Hi again, any new update in progress?

Still doesn´t work
hto
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1 year ago
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Hi there,

So sorry for the delay. We could not reproduce the bug here . Could you please record your screen while applying the feature? A vedio might help our developer to better see the problem.

Thanks in advance.

Amanda
Amanda Lee
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1 year ago
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Hi hto,

We have created a beta version that might solve the problem, please try to download it here: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

If the version does not work for you, please send us the .txt file that is located in: C:\Users\your account\AppData\Roaming\ExtendOffice\OutlookKutools\ErrorLog.txt
Note: Remember to replace your account to your actual account name.

Amanda
Amanda Lee
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1 year ago
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No improvement with beta :´(




NotReplyInline:  False

ReplyWithAttachMentsInlineresponse1

Create1

Create2

Create3

ReplyWithAttachMentsInlineresponse2

Self.ItemID2:  00000000DE0BB7C52830144D8D384A12D10E16B20700E34A962D2FAE0E40B06FC46CB4572C9C00000000010C00002CEDB04877C9E54F8497E722D3579AF80000D07184600000

ReplyAll

NotReplyInline:  False

ReplyWithAttachMentsInlineresponse1

Create1

Create2

Create3

ReplyWithAttachMentsInlineresponse2

Self.ItemID2:  00000000DE0BB7C52830144D8D384A12D10E16B20700E34A962D2FAE0E40B06FC46CB4572C9C00000000010C00002CEDB04877C9E54F8497E722D3579AF80000D07184600000

ReplyAll
hto
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1 year ago
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Hi there,

Could you please check the setting of Reading Pane as shown below. If yours is Off, please switch it to Right or Bottom.
view-setting.png


Amanda
Amanda Lee
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1 year ago
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Hi, the setting was already chosen (Right)
hto
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1 year ago
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Hi there,

Thanks for your feedback.

Please don't worry, we will work on the problem. And I will send another beta version for you once we have a solution.

And if there are anything new from your side, please keep me updated

Thanks in advance.

Amanda
Amanda Lee
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1 year ago
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Hi hto,

We've had a new beta version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

Please give it a try.

Amanda
Amanda Lee
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1 year ago
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It works again 😮👍✅

Great job! 👌

Thanks
hto
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1 year ago
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That's really good news! Thanks for the prompt update

Amanda
Amanda Lee
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1 year ago
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