REFUND

Hello, I have had problems with the KU Tools for Outlook addin, in as much that it slows Outlook down too much and sometimes results in crashing. I tried all the fixes, like uninstalling other addins, downloading KU with the anti-virus turned off etc.
I'm trying to obtain a refund with their refund policy but simply have had no luck yet.

I tried emailing the following email address for over a week jaychivo@extendoffice.com but to no avail.
Does anyone know of the complaints procedure?