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I purchased your software in 2015 for occasional use in selecting lines containing text however I encountered a few bugs where the product wasn't working properly so I figured I would uninstall it and install the latest version of the software that I'm licensed for to see if the bug was fixed.
I uninstalled the software, clicked on the link in the email you'd sent with the license code, installed the software from that link, but then upon loading it I received a message that "the free upgrade period of your license expired 30/10/2017 therefore you are not entitled to register this version of KUtools for Excel."
Fine. So I click the bottom link https://www.extendoffice.com/download/pre-versions.html
Unfortunately this link 404's.
Even the upgrade offer link 404's, both links are broken.
Where can I download the latest version I am authorized for? I am only finding links on your site to the newest version... are we unable to download previous versions and forced buy new licenses?
I uninstalled the software, clicked on the link in the email you'd sent with the license code, installed the software from that link, but then upon loading it I received a message that "the free upgrade period of your license expired 30/10/2017 therefore you are not entitled to register this version of KUtools for Excel."
Fine. So I click the bottom link https://www.extendoffice.com/download/pre-versions.html
Unfortunately this link 404's.
Even the upgrade offer link 404's, both links are broken.
Where can I download the latest version I am authorized for? I am only finding links on your site to the newest version... are we unable to download previous versions and forced buy new licenses?
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Hello,
Thanks for contacting us.
Please try to contact us with your order information via .
Please send me the order id or the email address you use to place the order.
If you have purchased the software via PayPal, please send me the email address of your PayPal account.
Thanks in advance.
Thanks for contacting us.
Please try to contact us with your order information via .
Please send me the order id or the email address you use to place the order.
If you have purchased the software via PayPal, please send me the email address of your PayPal account.
Thanks in advance.
I am also having troubles with the same two links. This is 6 months old and still broken links? How can I get my kutools to work again? I've attempted to contact you via your email address and it seems like my issue isn't important enough to warrant any responses, now that I've already paid. I'd like to get my software to work like it was before. Please advise
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