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exclamation-circleKutools for Excel 16.50 - Release notes

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3 years 11 months ago #356 by cjohnsjn@gmail.com
Replied by cjohnsjn@gmail.com on topic Kutools for Excel 16.50 - Release notes
Hi Jay, I sent a question earlier today re Excel crashing when using KuTools. I have 2 licenses for KuTools 16.50 Excel and have been using it for several months successfully. Last night I did a manual Office update and now have Excel crashing. I have un-installed and re-installed KuTools 16.50. but no luck. Excel keeps on crashing and notifying me that KuTools is causing an issue (see error message attached). Excel removes KuTools for Excel as an add-in but leaves the KuTools for Excel Helper still enabled as an add-in.

I am running Windows 10 Pro and Office Pro Plus 2016 Version 1711 (Build 8730.2122 Click to Run).

Any help will be greatly appreciated.

PS: I have been using MalwareBytes antivirus software for several years now and have had no issues with KuTools.
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3 years 11 months ago #355 by cjohnsjn@gmail.com
Replied by cjohnsjn@gmail.com on topic Kutools for Excel 16.50 - Release notes
After purchasing and installing KuTools 16.5 two weeks ago, all worked well with Excel 2016.

Last night I manually updated Office. This morning when I try to use KuTools, Excel tells me that KuTools is causing an issue with Excel.
I uninstalled and re-installed KuTools. Still the same issue. Excel disables KuTools 16.5, saying it is causing a problem, but leaves the KuTools for Excel Helper as an active app add-in.

Running Office Professional Plus 2016 Version 1711 (Build 8730.2122 Click to Run).
KuTools Version16.50

Help appreciated.

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3 years 11 months ago #346 by qiuhongkun
Replied by qiuhongkun on topic Kutools for Excel 16.50 - Release notes
Hello,
Have you received my email with the license information? :)

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4 years 1 week ago #288 by milan.klimes
Replied by milan.klimes on topic Kutools for Excel 16.50 - Release notes
Hi Jay,
I've sent you an email.

Thank you
Milan

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4 years 1 week ago #285 by qiuhongkun
Replied by qiuhongkun on topic Kutools for Excel 16.50 - Release notes
Hello,
Please send me the order id or the email address you use to place the order via jaychivo@extendoffice.com.
We will help you fix it.
Thanks in advance.

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4 years 1 week ago #283 by milan.klimes
Replied by milan.klimes on topic Kutools for Excel 16.50 - Release notes
Hi Support,
I purchased kutool in January 2017 and updated to version 16.50 today because my Excel stopped working. When re-installed the kutools my excel started to work again but the kutools functions are not responding which eventually leads to crash the Excel.
Version of the excel is 1710 (build 8625.2121), version of Kutools 16.50

I've already tried to re-install kutools and Excel multiple times, rebooted the computer and applied all available windows updates, no luck. Please advise what to do to fix this.

Thank you

Regards,
Milan

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