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FAQs - Frequently Asked Questions
1 year 10 months ago #701
by Excelfans
FAQs - Frequently Asked Questions was created by Excelfans
How to retrieve your license information?
Can i retrieve it online from your website?
No, you cannot retrieve your license information from the website. BUT you can retrieve it by contact us via email. And we need the following informaiton to locate or find your license informaiton.
Needed information:
your email (which you use to place the order) or order id (if you have purchased the software via MyCommerce, and you will have one) or the license name
Please send email to sales@extendoffice.com or support@extendoffice.com or jaychivo@extendoffice.com.
Do I need to create an account of your website before purchasing or downloading the software?
NO. NO. NO.
Do you have the Mac version of the software?
Can your software work on a Mac OS Operating System?
Sorry to the Mac users, we don't have it yet.
Are there any feature limitations between the free trial version and purchased version?
NO. NO. NO.
We have encountered an issue with your function, what can we do?
1. Please make sure you have installed the latest version.
2. Can your issue be replicated with another sample data? Please try to create some sample data in a new workbook and try it again, if the issue persists with the sample workbook, please try to contact us via email with the sample workbook. Please try to be more specific about the issue as you can.
3. Please also try to disable other add-ins in your Excel add-ins manager.
4. Please contact us via sales@extendoffice.com or support@extendoffice.com or jaychivo@extendoffice.com.
After the 2-year free update, What can we do?
1. To stay with the old versions, if you don't have the old version installation package, please contact us with your order information (email address or order id or the license name).
2. If you want to update to new version and get another 2-year free update support, please contact us with your order information (email address or order id or the license name) to get a update coupon code.
3. Please contact us via sales@extendoffice.com or support@extendoffice.com or jaychivo@extendoffice.com.
Can i retrieve it online from your website?
No, you cannot retrieve your license information from the website. BUT you can retrieve it by contact us via email. And we need the following informaiton to locate or find your license informaiton.
Needed information:
your email (which you use to place the order) or order id (if you have purchased the software via MyCommerce, and you will have one) or the license name
Please send email to sales@extendoffice.com or support@extendoffice.com or jaychivo@extendoffice.com.
Do I need to create an account of your website before purchasing or downloading the software?
NO. NO. NO.
Do you have the Mac version of the software?
Can your software work on a Mac OS Operating System?
Sorry to the Mac users, we don't have it yet.
Are there any feature limitations between the free trial version and purchased version?
NO. NO. NO.
We have encountered an issue with your function, what can we do?
1. Please make sure you have installed the latest version.
2. Can your issue be replicated with another sample data? Please try to create some sample data in a new workbook and try it again, if the issue persists with the sample workbook, please try to contact us via email with the sample workbook. Please try to be more specific about the issue as you can.
3. Please also try to disable other add-ins in your Excel add-ins manager.
4. Please contact us via sales@extendoffice.com or support@extendoffice.com or jaychivo@extendoffice.com.
After the 2-year free update, What can we do?
1. To stay with the old versions, if you don't have the old version installation package, please contact us with your order information (email address or order id or the license name).
2. If you want to update to new version and get another 2-year free update support, please contact us with your order information (email address or order id or the license name) to get a update coupon code.
3. Please contact us via sales@extendoffice.com or support@extendoffice.com or jaychivo@extendoffice.com.
Please try to contact us via sales@extendoffice.com or support@extendoffice.com.
Please try to be more specific about your issue in the email, and you will get the solution quickly.
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Moderators: jaychivo, Excelfans, qiuhongkun