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normal Excel 16 (365) Instantly Crashes with Kutools 18.00 enabled

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1 year 2 weeks ago - 1 year 2 weeks ago #1586 by qiuhongkun
Last edit: 1 year 2 weeks ago by qiuhongkun.

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1 year 1 month ago #1573 by Duke9700

M McEwen wrote: Hello. I downloaded 19.00 and installed. Restarted Windows. Opened Excel and registered. Restarted again. Same result - crash if I try to open a file directly. If I open Excel, I can open a new blank document, but I cannot open an existing file without crashing.


I am having the same issue. I had no problems with 18 but since I installed 19 I have to disable it to use Excel (16/365 64bit version). Opening an existing file (not just one - every one I've tried) will either freeze Excel on the splashscreen or the splashscreen will show "Opening: KutoolsforExcel.xlam (100%)" but will stay that way for as long as 5 minutes before opening.

If I am able to get into Excel it will freeze pretty quickly - especially when using cut&paste. When Kutools in disabled I don't have any problems.

When I first had problems after upgrading to Kutools 19 I uninstalled both Office and Kutools, deleted all folders and did a clean install. I still have the same problems.

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1 year 2 months ago #1507 by qiuhongkun
Hello,
Only one existing file or all existing files?
Where are those existing files? Have you stored them in the OneDrive local folder or Google Drive local folder?
Thanks.

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1 year 2 months ago #1503 by mrmcwn
Hello. I downloaded 19.00 and installed. Restarted Windows. Opened Excel and registered. Restarted again. Same result - crash if I try to open a file directly. If I open Excel, I can open a new blank document, but I cannot open an existing file without crashing.

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1 year 2 months ago #1500 by qiuhongkun
Hello,
Please try to download and install the latest version. If want the support urgently, please contact us via email.

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1 year 2 months ago #1499 by qiuhongkun
Hello,
Please go to download and install the latest version 19.00

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