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KuTools for Excel crashing on any option used

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5 days 20 hours ago #1636 by Qiu hongkun
Replied by Qiu hongkun on topic KuTools for Excel crashing on any option used
Hello,
Please try to send an email to sales@extendoffice.com. Thanks.

Please try to contact us via sales@extendoffice.com or support@extendoffice.com.
Please try to be more specific about your issue in the email, and you will get the solution quickly.

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1 week 4 days ago #1626 by Joe
Hello Jay. I did email you directly with details back on 05.24.19 and received no reply which Is why I posted here. Shall I resend the 05.24.19 email back to you?

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3 weeks 1 day ago #1617 by Jay Chivo
Replied by Jay Chivo on topic KuTools for Excel crashing on any option used
Hello,
Please try to contact us with your order informaiton via sales@extendoffice.com.

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1 month 1 week ago #1597 by Joe
I am also having the same issue as all have described. Any option I click on results in the application crashing and closing. I can run Excel using the nirmal Excel functions but the moment I attempt to use the Kutools options is when I experience issues. I didn't have this before until I had to reinstall Kutools for Excel. I am running Version 19.00.

I have uninstalled, installed, and re-registered the application. Can I get some assistance?
Thanks, Joe

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6 months 3 weeks ago #1226 by Jay Chivo
Replied by Jay Chivo on topic KuTools for Excel crashing on any option used
Hello,

For such issue, the best solution is try to contact us with your order information via sales@extendoffice.com. BTW, please be more specific about your issue. :)

And you will get it fixed quickly.

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7 months 1 day ago #1202 by Hal Koberinski
Replied by Hal Koberinski on topic KuTools for Excel crashing on any option used
Kutools crashes Excel 16. This occurs, after Excel opens, while attempting to either create a new document or open any saved document. All add-ins (i.e. ASAP Utilities and Office Tabs for Excel / Office Tab Helper) disabled and reenabled one at a time. Excel operates normally when Kutools and Kutools Helper remain disabled with other add-ins enabled . I downloaded Kutools Version 18 to test but had the same result. I have uninstalled Version 18 and reinstalled Version 17. I have ensured Office is up to date. I have run the extensive Office 2016 repair utility.


Board: H77MA-G43 (MS-7756) 1.0
3.30 gigahertz Intel Core i5-2500K
16336 Megabytes Usable Installed Memory
Windows 10 Enterprise (x64) Version 1809 (build 17763.165)
Microsoft Office 2016 Professional Plus 64 bit Version1801 Build 11001 Build 20108
Kutools 17
ASAP Utilities 7.4

Hal K.
The following user(s) said Thank You: M McEwen

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