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stickyKuTools for Excel crashing on any option used

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2 years 9 months ago #476 by qiuhongkun
Replied by qiuhongkun on topic KuTools for Excel crashing on any option used
Hello,
Please try to contact me with the license name information.
My Email jaychivo@extendoffice.com

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2 years 9 months ago #472 by MarcusN
Replied by MarcusN on topic KuTools for Excel crashing on any option used
My experience is very similar to Lisa.
I have been using KuTools for excel for a while now with no problems, however I have been having issues since around September, that have forced me to stop using KuTools all together.

Stability is awful, and crashes using any tool. Once this occurs Excel disables KuTools from the Add In menu, which means I have to manually enable it every time I want to attempt to use it.
I am typically able to use Kutools for one task per restart before it refuses to work.
Originally had issue using a 15. something, so I thought upgrading to 16.50 would resolve the situation, however the performance is unchanged.

I am running Microsoft Office 365 ProPlus Version 1705 (Build 8201.2213) and can provide my license details.
I do not have the order information easily to hand as my work purchased it for me, however the license key should be enough to tie this info together.

Kindest regards,

Marcus N

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2 years 10 months ago #378 by qiuhongkun
Replied by qiuhongkun on topic KuTools for Excel crashing on any option used
Hello,
Thanks for contacting us.
Have you received my solution?
Thanks in advance.

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2 years 10 months ago #373 by ntwrknut
Replied by ntwrknut on topic KuTools for Excel crashing on any option used
I am also experiencing problems with KuTools for Excel crashing. In my case, when I try to use a tool, all instances of Excel running on my computer terminate. No messages or dialog boxes open when this happens. Excel just goes "poof".

It was happening on 16.00 and I just installed 16.50 and it is doing the same. I am running Microsoft Office 365 ProPlus Version 1706 (Build 8229.2073 Click-to-Run)

I can send you proof of purchase/license information.

Please help
Thank you,
Lisa

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2 years 11 months ago #280 by qiuhongkun
Replied by qiuhongkun on topic KuTools for Excel crashing on any option used
Hello,
Please try to contact us with your order information via jaychivo@extendoffice.com.
Thanks in advance.

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2 years 11 months ago #279 by qiuhongkun
Replied by qiuhongkun on topic KuTools for Excel crashing on any option used
Hello,
Please try to contact me with your order information via jaychivo@extendoffice.com
Thanks in advance.

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