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sticky KuTools for Excel crashing on any option used

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2 years 5 months ago #373 by ntwrknut
Replied by ntwrknut on topic KuTools for Excel crashing on any option used
I am also experiencing problems with KuTools for Excel crashing. In my case, when I try to use a tool, all instances of Excel running on my computer terminate. No messages or dialog boxes open when this happens. Excel just goes "poof".

It was happening on 16.00 and I just installed 16.50 and it is doing the same. I am running Microsoft Office 365 ProPlus Version 1706 (Build 8229.2073 Click-to-Run)

I can send you proof of purchase/license information.

Please help
Thank you,
Lisa

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2 years 6 months ago #280 by qiuhongkun
Replied by qiuhongkun on topic KuTools for Excel crashing on any option used
Hello,
Please try to contact us with your order information via jaychivo@extendoffice.com.
Thanks in advance.

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2 years 6 months ago #279 by qiuhongkun
Replied by qiuhongkun on topic KuTools for Excel crashing on any option used
Hello,
Please try to contact me with your order information via jaychivo@extendoffice.com
Thanks in advance.

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2 years 6 months ago #275 by gkpdex@gmail.com
Replied by gkpdex@gmail.com on topic KuTools for Excel crashing on any option used
I have the same issue, as well as when saving to a png file, even though I am overwriting an older png file, the date and time stamp do not update the properties on the new png file, although when viewing the new png file it has been updated.

Any ideas?

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2 years 6 months ago #262 by sadjuk@gmail.com
KuTools for Excel crashing on any option used was created by sadjuk@gmail.com
Hello there.

I have been using KuTools for Excel for quite a while now. Recently, it has expired thus the register dialog popping up. After having registered it, now it crashes my Excel each time I try to use any of its features (e.g.: opening left-side pane, clicking About), as well as keeping the EXCEL.EXE process hung in memory. I can't help but think it's something related to the license being applied, considering the trial version worked fine.

I've already tried disabling, re-enabling, un/re-installing. If this persists, I will ask for a refund, as of right now it's wasted money.

Office 2016 Standard, x86 (32-bit). KTELoader32.dll/KTEHelper32.dll appear in Excel Add-ins.

Could you kindly investigate or suggest what else I should try?

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