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Kutools for Excel crashing on every use

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9 months 1 week ago #897 by Jay Chivo
Replied by Jay Chivo on topic Kutools for Excel crashing on every use
Hello,
Please try to contact us via sales@extendoffice.com. :)
We need your order information.
Thanks in advance.

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  • Charlie Rawson
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9 months 2 weeks ago - 9 months 1 week ago #876 by Charlie Rawson
Kutools for Excel crashing on every use was created by Charlie Rawson
Hi guys

I purchased Kutools for Excel on 24th July 2017. I have used it many times successfully. However due to a hard drive failure on my original laptop about a month back - I had to reinstall and update windows (to windows 10 from windows 7) using a new laptop.

I have run the (365) new office and Kutools successfully up to now. Now every time I try and perform any task (including the help function) in Kutools - Excel shuts down completely and wants to disable the Kutools app on startup.

I reason this may be due to my laptop change ? I still have the same email address, still work for the same company and still have the original activation/licence code email from the original installation (order ID is 3ERDMEM-XXX )

What can I do to get my Kutools working again please ?

Thanks
Last edit: 9 months 1 week ago by Jay Chivo. Reason: Please don't post your order information in the forum.

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