I cannot download the program

It says I can't install the software.

Hi there,

Could you please send us the information about your operating system (Which version of Windows operating system am I running?), Excel version and the language you are using on your computer?

Also, please try restarting your computer and then attempt the installation again, and see if this helps.

Amanda

Hello support,

I tried to install the tool in Excel 365 and error message says license not valid.

I’ve provided the license name and code below.

Please advise.

Thanks,

License Name:
Islandmelody.com-1
License Code:
000014-********************************************************-7RNBUR

I am currently, on windows 11 64bit.

Hi there,

Thank you for contacting us.

You purchased the software on February 27, 2017. The 2-year free upgrade support period expired on February 27, 2019. However, you can still use the older versions of the software that were available during your 2-year free upgrade support period.

The license for our software is a lifetime license that includes 2 years of free update support. After the 2-year free update support period, you will not be able to update to any new versions of the software, but you can continue to use the older versions.

Before the expiration of the 2-year free upgrade support, the link provided below is for the latest version that you are eligible to download and install: https://download.extendoffice.com/downloads/History-Kutools-for-Excel/18.00--83hWRP9p9rQ7QT9LSHofsgk/KutoolsforExcelSetup.exe

Should you wish to obtain the most current version of Kutools, acquiring a new license is required.

If you have any questions or suggestions, please do not hesitate to contact me.

Amanda

I suppose my inquiry remains unclear. Will a workbook I make that depends on kutools still work if I send it to someone else via email who doesn't have kutools?

Quoted from Nick Norman on Tuesday, 19 March 2024

I suppose my inquiry remains unclear. Will a workbook I make that depends on kutools still work if I send it to someone else via email who doesn't have kutools?

Hi there,

Could you please specify which Kutools feature your workbook depends on? And please visit this post to see what features of Kutools rely on Kutools to take effect: https://www.extendoffice.com/forum/5-kutools-for-excel/33-new-to-kutools.html

Amanda

Quoted from Amanda Lee on Tuesday, 19 March 2024

Quoted from Nick Norman on Tuesday, 19 March 2024

I suppose my inquiry remains unclear. Will a workbook I make that depends on kutools still work if I send it to someone else via email who doesn't have kutools?

Hi there,

Could you please specify which Kutools feature your workbook depends on? And please visit this post to see what features of Kutools rely on Kutools to take effect: https://www.extendoffice.com/forum/5-kutools-for-excel/33-new-to-kutools.html
Amanda

Thank you so much