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What Should I Do If I Don’t Receive the License Information After Placing an Order?

Author: Tech Support Last Modified: 2024-12-27

1. Purchased via 2Checkout

Confirm whether your order was successfully processed by checking:

2Checkout Order Lookup: https://secure.2co.com/myaccount/order_lookup/

Once your order is validated, our system will automatically send you a registration email containing the download URL. If you do not receive it, it might be due to:

  • Tagged as spam in your email account
  • Delayed due to internet or system glitches
  • Order processing failure

2. Purchased via PayPal

Check the email account associated with your PayPal account. If you have multiple email addresses linked to PayPal, ensure you check the primary email address.

3. Retrieve License Information

If you still haven’t received your license information, you can submit a form with your order details to retrieve it. Visit this page for assistance.