What shall I do if I don’t receive the license information after placing the order?

1. If you choose to purchase our software via MyCommerce, we suggest you confirm whether your order has been successfully processed by checking on:

MyCommerce: https://www.mycommerce.com/shopper-support/

In theory, once your order is validated, our system will automatically send you a registration e-mail containing the download URL. If you do not receive it on time, perhaps it is tagged as a SPAM or it's because of the delay of Internet or system glitches. Or, maybe the order failed to be processed.

2. If you choose to purchase our software via PayPal, please send an E-mail with your PayPal email address to sales#extendoffice.com (Replace # with @ ), and we will resend your license information to you immediately.