How to retrieve the license information?

  1. If you have lost your license code or you haven't received your license code after purchasing, please fill in the following form. We will send it back to you within 12 hours via email.
  2. If you couldn't register the software successfully, please read this article.
  3. Please fill in the following form according to following informaiton.
  • Order ID or Email Address: If you have purchased the software via MyCommerce, please fill the Order ID or Email Address informaiton here.
    If you have purchased the software via PayPal, then please fill in the email address of your PayPal account. Please take a look at the following screenshot.
    mycommerce or paypal
  • More information: You can fill in other information as you want. For example, if you want to retrieve the license information in another email address, please type in here.
License Code Retrieval Form