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Hello,
I am using Kutools for Excel (version 21) and it crushes when AVAST antivirus is on.
When the antivirus is disabled everything works fine.
Do you know when antivirus shield should I turn off (or add an exception)?
I am using Kutools for Excel (version 21) and it crushes when AVAST antivirus is on.
When the antivirus is disabled everything works fine.
Do you know when antivirus shield should I turn off (or add an exception)?
Hello, would you be so kind as to download Procdump utility (https://docs.microsoft.com/en-us/sysinternals/downloads/procdump)
and extract it to some folder (For example C:\Procdump).
Then please try to reproduce the Excel behaviour running it the following way.
Run the Excel application the way you are used to.
Hit "Ctrl + Alt + Delete" -> click on "Task Manager"
If you don't have the expanded view, it is possible to click at the bottom of the "Task manager" window at "More details".
Right click on the "Microsoft Excel" and in the context menu click on "Go to details"
You can see the "Excel.exe" process and in the second column you can see its Process ID number (PID).
Dont close the Task Manager window, it can be used in case of Excel hangs.
Please use this number at the place of <PID> in the following commands.
Run the CMD window as an Administrator. Enter the following commands :
cd C:\Procdump -> Enter
procdump -ma -e 1 <PID> -> Enter
Click "Agree" in the "ProcDump License Agreement" window.
Then please try to reproduce the crash in the Excel.
If it crashes please send us the .dmp file from "C:\Procdump" folder.
If it hangs please use the "Task Manager" window.
Right click on "Excel.exe" process and in context menu click "Create dump file".
"Dumping process" window appears and after some while you can see the path where the dump file is located.
Please send it to us.
and extract it to some folder (For example C:\Procdump).
Then please try to reproduce the Excel behaviour running it the following way.
Run the Excel application the way you are used to.
Hit "Ctrl + Alt + Delete" -> click on "Task Manager"
If you don't have the expanded view, it is possible to click at the bottom of the "Task manager" window at "More details".
Right click on the "Microsoft Excel" and in the context menu click on "Go to details"
You can see the "Excel.exe" process and in the second column you can see its Process ID number (PID).
Dont close the Task Manager window, it can be used in case of Excel hangs.
Please use this number at the place of <PID> in the following commands.
Run the CMD window as an Administrator. Enter the following commands :
cd C:\Procdump -> Enter
procdump -ma -e 1 <PID> -> Enter
Click "Agree" in the "ProcDump License Agreement" window.
Then please try to reproduce the crash in the Excel.
If it crashes please send us the .dmp file from "C:\Procdump" folder.
If it hangs please use the "Task Manager" window.
Right click on "Excel.exe" process and in context menu click "Create dump file".
"Dumping process" window appears and after some while you can see the path where the dump file is located.
Please send it to us.
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