Skip to main content
Support is Offline
Today is our off day. We are taking some rest and will come back stronger tomorrow
Official support hours
Monday To Friday
From 09:00 To 17:30
  Tuesday, December 21, 2021
  3 Replies
  7.8K Visits
Hello,

I am attempting to run some statistics on my outlook folders.

I've navigated to the Kutools Plus tool bar and selected Statistics.

I've selected "All Folders" for the Outlook Folders option.

For Statistics period, I selected

11/01/2021 to 12/20/2021
Left "Emails sent or received during this time" unchecked
All of the days of the week are checked
Left "Emails only with specified category" unchecked

When I click Ok a stats page comes up with "0" in all of the items.

When I close the stats page, there is a smaller window behind it with the title "fmStatsProgress", "Statistics Processing....", and nothing is happening in that window.

Thoughts on why this is occuring?
2 years ago
·
#2407
Hi bheikes1,

So sorry for the trouble. Could you please tell me the information about your mail box? Is it exchange, pop, or IMAP?

Amanda
2 years ago
·
#2408
Exchange, unsure which version

Windows 10

Outlook Office 365, version 2109

 
2 years ago
·
#2409
Hi bheikes1,

Thanks for the information. We've tried on the setting you gave us, but the Statistics feature works well.

So, can you please check if you have ticked the option: Use Cached Exchange Mode to download email to an Outlook data file

Check here:
download setting.png   download setting 1.png

Amanda
  • Page :
  • 1
There are no replies made for this post yet.