What Should I Do If the License Information Is Invalid?
Author: Tech Support Last Modified: 2024-12-27
If you encounter issues with license registration, the following are the most common reasons and their solutions:
Possible Causes:
Ensure the Software You Are Registering Is the Software You Purchased
How to verify:
- Classic Menu for Office: Launch Classic Menu Manager via
Start > All Programs > Classic Menu for Office > Classic Menu Manager, then go to the About tab. 
- If you purchased Classic Menu for Office Enterprise 2010 and 2013, use its license information. Otherwise, download the correct software from our website.
- Office Tab: Launch Office Tab Center via
Start > All Programs > Office Tab > Office Tab Center, then go to the About tab. 
- If you purchased Office Tab Enterprise, use its license information. Otherwise, download the correct software from our website.
- Kutools for Excel: Launch KTE Setting Center via
Start > All Programs > Kutools for Excel > KTE Setting Center, then go to the About tab. 
- If you purchased Kutools for Excel, use its license information. Otherwise, download the correct software from our website.
Incorrect Spelling of Either the License Name or License Code
To avoid spelling errors:
- Copy the license name and code directly from the registration email.
- If your license name is "Tony Jim-1", enter "Tony Jim" and "-1" exactly as shown.
Note: "-1" might not display as part of your license name but must be entered.
If you still face issues, email us at sales@extendoffice.com with a screenshot of the About window from the software.