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How to delete email stuck in Outbox of Outlook?

Author: Siluvia Last Modified: 2020-05-22

When you sending an email message that is too large for your email server, it will be stuck in your Outlook Outbox and hardly be removed. For easily delete the stuck email from Outbox, please follow the below tutorial.

Delete email stuck in Outbox with Work Offline feature

Delete email stuck in Outbox with Kutools for Outlook

arrow blue right bubble Delete email stuck in Outbox in Outlook

You can easily delete stuck email in Outlook as follows.

1. Go to Send / Receive tab, and then click Work Offline. See screenshot:

2. After clicking Work Offline, you will see the Working Offline showing on the Status Bar.

3. Close the Outlook application and restart it.

4. Get into the Outbox by clicking it. Select the emails and then right click, then select Delete from the right clicking menu. Or you can just select the messages and press Delete key on the keyboard. See screenshot:

5. After deleting the stuck email message from the Outbox, please click the Work Offline button again to connect to the Internet.

arrow blue right bubble Delete email stuck in Outbox with Kutools for Outlook

If you have Kutools for Outlook, you can quickly remove all stuck messages in Oubox at once.Please do as this:

Kutools for Outlook : with more than 100 handy Excel add-ins, free to try with no limitation in 60 days. 

1. Go to the Outbox folder, and then click Kutools > Remove Stuck Messages, see screenshot:

2. And then a message box is popped out to remind you restart the Outlook to make this feature take effect, see screenshot:

3. Click OK, and restart the Outlook, now, you can see all the stuck emails have been deleted as you need

Click to download Kutools for Outlook and free trial now!

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Comments (1)
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This comment was minimized by the moderator on the site
Thanks a lot to the person who proposed a solution using the index WORK OFFLINE. I found it in the index FILE and suceeded in cancelling a heavy message blocked in my outtray. This solution is not intuitive, and I was glad to get it and manage to solve my problem.
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