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Outlook: show and view the number of messages in a folder

You may note there is a number behind each messages folder, indicating how many messages are unread in the folder. For example the Inbox 5, it means five unread messages stay in the Inbox folder in total.

In some cases, it may require the total number of items instead of unread number, for example the total number of deleted messages, junked emails, etc. But how to show and view the total number of items in Outlook? There are a couple of tricks to do it:

Method A: View the number of messages directly in the Navigation Pane

Method B: Show the total numbers of items behind corresponding folders

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arrow blue right bubbleMethod A: View the number of messages in the Navigation Pane directly

For POP3 email accounts

If you are using POP3 account, you can follow these steps to view message number in Navigation Pane:

When you select and highlight one message folder, the item number and unread number in this folder will be displayed at the bottom of Navigation Pane automatically.

Let’s take the Inbox for example. You may view the Inbox 5 in the Navigation Pane. Firstly, click and highlight the Inbox, and then you will see the ITEM: 58 Unread: 5 at the bottom of Navigation Pane. See the following screen shot:

For IMAP email accounts

If you are using the an IMAP email account in Microsoft Outlook 2007, the method above works well, while in Outlook 2010 and 2013 there are no items number and unread number at the bottom of Navigation Pane, except the text of Filter applied.

In this case, please firstly please select a folder that belongs to the data file of an IMAP email account, and then please click the Change View > IMAP Message on the View tab in Microsoft Outlook 2010 and 2013.

Then you will see the items number and unread number of selected folder at the bottom of Navigation Pane immediately.


arrow blue right bubbleMethod B: Show the total numbers of items behind corresponding folders

The alternative method is to show the item number behind corresponding folder. You can do it as following:

Step 1: Right click the folder that you will show its item number, and click the Properties in the right-clicking menu.

Step 2: In (Folder) Properties dialog box, check the Show total number of items option.

Step 3: Click the OK button.

Then the number behind selected folder will be changed from the number of unread items to the total number of items at once. See the following screen shot:

 

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  • To post as a guest, your comment is unpublished.
    Hedy · 2 years ago
    Why is the number next to my Inbox folder (14--which I understand represents the number of unread emails) different from the number next to my Unread Mail folder (13)?
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    Paul A · 3 years ago
    This achieves the objective of showing total items, instead of Filter applied, but if that filter is hide deleted messages all the deleted messages then appear. This is very annoying, so how do you achieve both an item count at the bottom of the page while continuing to hide all deleted messages? Until two days ago this is what I had but something seems to have changed and I can find no way to rectify it.
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    Michele Andina · 3 years ago
    I agree with comments made by Rhonda. I too want to see the number of emails in each folder. This seems to have disappeared with the changes. I am also working off a MAC! Please help! This is a bad change!
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    Rhonda Stubbs · 3 years ago
    I want the number of emails in any folder to show in the task bar at the bottom of Outlook, as it did in previous setup. The above doesn't help as I know how to select, against each folder either new or all emails. Best of both worlds, select new against the folder itself and have the task bar show the total number of emails in the folder - this is how it used to be. Would appreciate help. thankyou
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    Brian · 3 years ago
    I know how to apply this setting, my issue is that I'm trying to set it for a 'Shared mailbox' and after applying the setting it reverts back to 'show unread' within about ~15 seconds. Why won't it keep the setting and how do I correct it to keep 'show all' permanently?
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      Todd · 2 years ago
      [quote name="Brian"]I know how to apply this setting, my issue is that I'm trying to set it for a 'Shared mailbox' and after applying the setting it reverts back to 'show unread' within about ~15 seconds. Why won't it keep the setting and how do I correct it to keep 'show all' permanently?[/quote]

      Did you ever figure this out, I have the same issue???