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How to remove an account but keep its emails in Outlook?

Let’s say you have created several email accounts in Microsoft Outlook before, but now some of them are in use rarely. You may want to remove these email accounts. Normally when an email account is removed from Microsoft Outlook, the email messages in this account disappear too. In this article, I will introduce some methods to remove email accounts from Microsoft Outlook but keep their email messages.

Remove an account but keep its email with saving original data file

Remove an account but keep its email with copying and pasting

Remove an account but keep its email with exporting as .pst data file

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arrow blue right bubbleRemove an account but keep its email with saving original data file

This method will guide you to remove an email account from Microsoft Outlook, but keep all items of this email account in Microsoft Outlook.

Step 1: Open the Account Settings dialog box,

  1. In Outlook 2007, please click the Tools > Account Settings;
  2. In Outlook 2010 and 2013, please click the File > Info > Account Settings > Account Settings.

Step 2: In the Account Settings dialog box,

  1. Go to the E-mail tab;
  2. Click to highlight the email account that you will remove;
  3. Click the Remove button.
  4. Click the Close button at the bottom to exit the dialog box.

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Step 3: Now you get back to the main interface of Outlook.

  1. In Outlook 2007 and 2010, please click the File > Open > Outlook Data File.
  2. In Outlook 2013, please click the File > Open & Export > Open Outlook Data File.

Step 4: In the popping up Open Outlook Data File dialog box, find out the data file you will open, click to highlight it, and then click the Open button.

Note: It will open the default folder that Microsoft Outlook saves .pst data files in. If you have specified the location of .pst data file before, please go to the specified location to get the .pst data file.

Up to now, the email account has been removed from you Microsoft Outlook, but folders of this email account are still on the Navigation pane. 

Note: This method only works with .pst data file. If the data file of an email account is saved as .ost data file, you can remove this email account and keep its emails with exporting.


arrow blue right bubbleRemove an account but keep its email with copying and pasting

Actually, before removing an email account from Microsoft Outlook, we can save all of its emails into other folders with manually copying and pasting. The following is a step-by-step guidance.

Step 1: Click to open an email folder in the Navigation Pane, which belongs to the email account you will remove later.

In my case, I open the folder of Inbox under the Tendoffice@gmail.com. See screen shot:

Step 2: Select all email messages in the opened folder with press the Ctrl + A keys at the same time.

Step 3: Copy these email messages with pressing the Ctrl + C keys simultaneously.

Step 4: Click to open an email folder that you will save this email messages into. In my case, I open the Inbox of another email account. See screen shot:

Step 5: Paste all copied email messages into this opened folder with pressing the Ctrl + V keys at the same time.

Note:
1) Repeat from Step 1 to Step 5 to move email messages in other folders of the email account you will removed to destination folders.
2) This method will ignore subfolders. If subfolders exist, you have to repeat from step 1 to step 5 to move email messages in these subfolders.

Step 6: Open the Account Settings dialog box,

  1. In Outlook 2007, please click the Tools > Account Settings;
  2. In Outlook 2010 and 2013, please click the File > Info > Account Settings > Account Settings.

Step 7: In the Account Settings dialog box,

  1. Go to the E-mail tab;
  2. Click to highlight the email account that you will remove;
  3. Click the Remove button.
  4. Click the Close button at the bottom to exit the dialog box.


arrow blue right bubbleRemove an account but keep its email with exporting as .pst data file

Step 1: Open the Import and Export Wizard dialog box,

  1. In Outlook 2007, please click the File > Import and Export.
  2. In Outlook 2010, please click the File > Open > Import;
  3. In Outlook 2013, please click the File > Open & Export > Import & Export.

Step 2: In the Import and Export Wizard dialog box, click to highlight the Export to a file, and click the Next button.

Step 3: In the Export to a File dialog box, click to highlight the Outlook Data File (.pst), and click the Next button.

Step 4: In the Export Outlook Data File dialog box, click to highlight the email account that you will remove later, and click the Next button.

Note: Please keep checking the option of Include subfolders.

Step 5: In the new Export Outlook Data File dialog box,

  1. Click the Browse button, and in the popping up Open Outlook Data Files dialog box, open a folder that you will save this file in, enter a name for exported data file in the File name box, and click the OK button.
  2. Check the option of Do not export duplicate items.
  3. Click the Finish button.

Step 6: Then the Create Outlook Data File dialog box comes out.

If you want to add password for exported data file, please enter the same password in both Password box and Verify Password box, and then click the OK button.

If you do not want to any password for exported data file, just click the Cancel button.

Then you can follow the same steps we describe in first method to delete an existing email account and keep original emails.


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  • To post as a guest, your comment is unpublished.
    Agware Gideon · 8 days ago
    An outlook account can be regarded as a Microsoft account and it gives you access to so many things. Apart from the email service provider, there are also several other things you stand to gain from a Microsoft account. For instance, you can use only one Microsoft account for everything Microsoft. What do I mean by this? What I mean is that with just signing u for a Microsoft account once, you can do everything Microsoft that is free all the way from your mail inbox to Microsoft apps......................................................................................................................................................................................................................................Read More Here < a href="https://www.techshure.com/outlook-account/">Outlook Account
    https://www.techshure.com/outlook-account/
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    M Green · 1 years ago
    I followed your steps to "Remove an account but keep its email with exporting as .pst data file" and completed the process without a password. When I go to my OUTLOOK folder within the computer, I do not see any backup.pst files, and the files "must be opened within OUTLOOK." When I open OUTLOOK 2010 and go to the OUTLOOK data files, each one is empty.

    Can you explain this, or help in some way. The only possibly unclear step was #4 "click to highlight the email account that you will remove later" There I highlighted by clicking the email account address rather than any subfolder like "Inbox" but I did check "included subfolders."
    • To post as a guest, your comment is unpublished.
      Harmony · 7 months ago
      I'm having the same problem. Did you get this resolved?
  • To post as a guest, your comment is unpublished.
    Lucy · 2 years ago
    Thank you for advising the manual copy&paste to another Email account in Outlook. I did that for 2 giga of old emails from a blocked account and then deleted it. Took less time than I thought.
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    Tim · 2 years ago
    you should put step 3 ahead of step 1 in this list.
  • To post as a guest, your comment is unpublished.
    Vicki · 2 years ago
    I followed step 1 removing the account but did not get to the Open Outlook Data File as Outlook stopped responding. Now when I try to open Outlook it will not open as it cannot open the data files.
    Can I overcome this?
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    Rudra · 3 years ago
    thank you so much
    i had done your procedure its working
  • To post as a guest, your comment is unpublished.
    Phil · 3 years ago
    I would like to remove an Outlook account from sending or receiving email, but keep its previously sent and received email with saving original data file. When I follow the instructions in Outlook Account Settings, highlight the account and click "Remove", I receive an error message that says: "The primary account cannot be removed unless it is the only account in the profile. You must remove all other accounts before removing the primary account." I can't remove my other two Outlook accounts because they are all currently active. I just want to stop the message asking for my password to keep popping up. I am not using that account any longer, but I have some saved emails in that account that I want to continue to access via my Outlook main screen.
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      Victor · 2 years ago
      I have the exact same issue. Did you come to a resolution without losing old emails?
    • To post as a guest, your comment is unpublished.
      kate. · 2 years ago
      I want to transfer my emails from talktalk (in an easy way) to my outlook, can any one help please. Thank you Kate.
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    Bill Merar · 3 years ago
    Hi, I no longer have access to my outlook account, but my apple mini still has the email account on it, and I can look up old emails and attachments still. It is a great resource that I don't want to lose. Is there any way to put these emails into another email account? There are a whole year's worth of emails with little details that I don't necessarily know I will need until I need them so I can't really search and sift through for the 'important' ones. This email account is no longer active on any server and so no password will actually work as far as I know.
    Thank You for your help, Bill
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    Phen · 3 years ago
    I am replacing a previous Office Assistance in our company and he's Outlook account will be disable. I do not have proper turnover. Is there a way i can still check his outlook every now and then even its already disabled or if not, how can I save all the data's there such as calendar meetings and appointments, emails (inbox, sent email, sub-folders, etc.) address book. As much as possible everything. Please Help! Thank You!
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    Chris · 4 years ago
    Thanks, very helpfull and exactly what I was looking for!
  • To post as a guest, your comment is unpublished.
    Peeraya · 4 years ago
    :D Thank you very much.
    It is the solution that I'm looking for.
    It's very useful.
  • To post as a guest, your comment is unpublished.
    Brad Murray · 4 years ago
    Here are the instructions you requested.