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How to clear offline items and recover (undo) in Outlook?

As an exchange user of Microsoft Outlook, you can clear all offline items and update/recovery all offline items from the exchange server easily. In this article, we will show you how to quickly clear all offline items in a specified folder as well as recover deleted offline items or undo clearing in Microsoft Outlook.

Clear all offline items in a specified folder in Outlook

Recover/undo cleared offline items in a specified folder in Outlook

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arrow blue right bubbleClear all offline items in a specified folder in Outlook

If you need to clear all offline items in a specified folder of an exchange account in Microsoft Outlook, for example all email messages in the Inbox folder, please do as following:

Step 1: Click to open the specified folder that you will clear all offline items from. In our case, we open the Inbox folder.

Step 2: Right click the folder, and select the Properties from the right-clicking menu. See screen shot:

Step 3: In the coming Inbox Properties dialog box, please click the Clear Offline Items button.

Step 4: Then a warning dialog box comes out. Please click the OK button in it.

Step 5: Click the OK button in the Inbox Properties dialog box.


arrow blue right bubbleRecover/undo cleared offline items in a specified folder in Outlook

Sometimes, the offline items are cleared by mistakes, and you need to undo the clearing. The following steps will help you recover cleared offline items in a specified folders of an exchange account in Microsoft Outlook.

Step 1: Click to open the specified folder whose offline items you want to recover. In our case, we open the Inbox folder.

Step 2: Click the Update Folder button on the Send/Receive tab. See screen shot:

Note: If you are using Microsoft Outlook 2007, please click the Tools > Send/Receive > This Folder (Microsoft Exchange).

It may take some time to recover and update the offline items for the specified folder. After update completing, the Outlook Send/receive Progress dialog box will close automatically.


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  • To post as a guest, your comment is unpublished.
    MsT · 2 years ago
    Thanks, Easy, fast and user friendly solution.
  • To post as a guest, your comment is unpublished.
    MsT · 2 years ago
    Thanks for easy, fast and user friendly solution. I clear offline items by unknowingly. Nice post.
  • To post as a guest, your comment is unpublished.
    Anshul · 2 years ago
    This article saved me a while lot of time and mental trauma I would have gone through otherwise without it. Thanks a lot!!
  • To post as a guest, your comment is unpublished.
    Kamy · 2 years ago
    Like everyone else....Phew!!!
    Such a simple thing can ruin your day!!
  • To post as a guest, your comment is unpublished.
    Kamy · 2 years ago
    Yup just like everyone else PHEW!!!!! Thanks for posting. Such a simple thing threw me into a panic!