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How to clear offline items and recover (undo) in Outlook?

As an exchange user of Microsoft Outlook, you can clear all offline items and update/recovery all offline items from the exchange server easily. In this article, we will show you how to quickly clear all offline items in a specified folder as well as recover deleted offline items or undo clearing in Microsoft Outlook.

Clear all offline items in a specified folder in Outlook

Recover/undo cleared offline items in a specified folder in Outlook

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arrow blue right bubbleClear all offline items in a specified folder in Outlook

If you need to clear all offline items in a specified folder of an exchange account in Microsoft Outlook, for example all email messages in the Inbox folder, please do as following:

Step 1: Click to open the specified folder that you will clear all offline items from. In our case, we open the Inbox folder.

Step 2: Right click the folder, and select the Properties from the right-clicking menu. See screen shot:

Step 3: In the coming Inbox Properties dialog box, please click the Clear Offline Items button.

Step 4: Then a warning dialog box comes out. Please click the OK button in it.

Step 5: Click the OK button in the Inbox Properties dialog box.


arrow blue right bubbleRecover/undo cleared offline items in a specified folder in Outlook

Sometimes, the offline items are cleared by mistakes, and you need to undo the clearing. The following steps will help you recover cleared offline items in a specified folders of an exchange account in Microsoft Outlook.

Step 1: Click to open the specified folder whose offline items you want to recover. In our case, we open the Inbox folder.

Step 2: Click the Update Folder button on the Send/Receive tab. See screen shot:

Note: If you are using Microsoft Outlook 2007, please click the Tools > Send/Receive > This Folder (Microsoft Exchange).

It may take some time to recover and update the offline items for the specified folder. After update completing, the Outlook Send/receive Progress dialog box will close automatically.


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  • To post as a guest, your comment is unpublished.
    luckyme · 13 days ago
    saved my ass!! had a heart attack for 15minutes....
  • To post as a guest, your comment is unpublished.
    AA · 25 days ago
    This saved me a lot! Thank you very much!
  • To post as a guest, your comment is unpublished.
    benji · 2 months ago
    thank you so much.. you save me :DDDDD
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    Almost Died · 4 months ago
    YOOOOO! GOOD LOOOOOK!
  • To post as a guest, your comment is unpublished.
    Mohita · 5 months ago
    Awesome Thanks
  • To post as a guest, your comment is unpublished.
    Nemani S · 7 months ago
    Thank you... really saved me from panic.
  • To post as a guest, your comment is unpublished.
    Mr.right · 7 months ago
    thank you. I know this post is old. This worked perfectly. Outlook should be improved to explain what the "clear offline items" actually does. It is a major operation and should require confirmation
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    Mohit · 8 months ago
    This thing saved me today !! Thank you so much.
  • To post as a guest, your comment is unpublished.
    Ri · 1 years ago
    Thank You so much! This is extremely useful
  • To post as a guest, your comment is unpublished.
    Joan Wilson · 1 years ago
    I have cleared my outlook by error how can I recover all
  • To post as a guest, your comment is unpublished.
    Sandra · 1 years ago
    Worked like a charm. Thank you, thank you, thank you!
  • To post as a guest, your comment is unpublished.
    Joscelyne · 1 years ago
    Thank you so much! All my reminders where in that folder. I was just trying to get rid of the annoying unread message that wouldn't go away!
  • To post as a guest, your comment is unpublished.
    Justin · 1 years ago
    Thank you for this very useful information. I seriously thought I'd lost my entire work diary!
  • To post as a guest, your comment is unpublished.
    Rupali · 1 years ago
    Thank you so much, my heart stopped for a minute!! :)
  • To post as a guest, your comment is unpublished.
    Megan · 1 years ago
    Thank you for these easy steps and explanation! You're more knowledgeable than my company's Help Desk!
  • To post as a guest, your comment is unpublished.
    Gopikrishna N · 2 years ago
    I was freezed after i saw my inbox got cleared, actually to check what will happen, i clicked that clear offiline files button. For five minutes i didn't know what to do, then i searched in google and got this solution, thank you so much.. u saved my day.. very helpful. :)
  • To post as a guest, your comment is unpublished.
    VP · 2 years ago
    Thanks a lot for this
  • To post as a guest, your comment is unpublished.
    Zel · 2 years ago
    whew! i thought i'm dead!!! Out of curiosity I clicked on Click Offline Items without knowing what it was for and in an instant my calendar got cleared!! Immediately i searched in google and found this article!Thank you for saving me! it saved my life! this is really really helpful!!! :)
  • To post as a guest, your comment is unpublished.
    Tania · 2 years ago
    I was about to get a heart attack!! I am saved. thanks a lot for this article.
  • To post as a guest, your comment is unpublished.
    Oliver · 2 years ago
    Thanks, this works perfectly and within seconds.
  • To post as a guest, your comment is unpublished.
    Michelle · 2 years ago
    This worked to recover my time tracking on my personal calendar. Thank you thank you thank you
  • To post as a guest, your comment is unpublished.
    Ganagdhar · 2 years ago
    Thanks a lot!! it worked and recovered my calendar items.
  • To post as a guest, your comment is unpublished.
    Deep · 2 years ago
    Thanks a lot

    It worked and helped me recovering my calendar items

    good job
  • To post as a guest, your comment is unpublished.
    Guruprasad · 2 years ago
    Thank you So much!!!! It worked!!!!
  • To post as a guest, your comment is unpublished.
    SHANU · 2 years ago
    Phew. I cleared all my emails accidentally while being inquisitive to explore outlook
  • To post as a guest, your comment is unpublished.
    SHANU · 2 years ago
    Thank you so much. I accidentally cleared my inbox while trying to explore outlook. Recovered my mails now.
  • To post as a guest, your comment is unpublished.
    Deborah · 2 years ago
    Perfect! So easy. Really saved me.
  • To post as a guest, your comment is unpublished.
    NisChop · 2 years ago
    Thanks. Very helpful. Had accidentally deleted my emails .. nearly had a heart attack !!!
  • To post as a guest, your comment is unpublished.
    just Me · 2 years ago
    I really scared myself... but you talked me in off of the ledge.
    Thanks.
  • To post as a guest, your comment is unpublished.
    kshitiz · 3 years ago
    Thank you for helping us .
  • To post as a guest, your comment is unpublished.
    DAVID · 3 years ago
    OMG, you save my life, wonderful steps to recovery my e-mails that I have deleted by mistake. thanks a lot.
  • To post as a guest, your comment is unpublished.
    Alabhya · 3 years ago
    Lifesaver! Thank you.
  • To post as a guest, your comment is unpublished.
    matt · 3 years ago
    YESS! recovered 500+ shared calendar entries!! Making backups now for sure!
  • To post as a guest, your comment is unpublished.
    Rizki · 3 years ago
    thank !!!...for this article
  • To post as a guest, your comment is unpublished.
    Sachin · 3 years ago
    Nice article. It helped me to recover my mails. Thanks a lot.
  • To post as a guest, your comment is unpublished.
    srinath · 3 years ago
    it really helped...thanks a lot..
  • To post as a guest, your comment is unpublished.
    Rana · 3 years ago
    Life Saver Thank YOU!
  • To post as a guest, your comment is unpublished.
    Rana · 3 years ago
    THANK YOU!!!!!!!!!!!
  • To post as a guest, your comment is unpublished.
    MsT · 3 years ago
    Thanks, Easy, fast and user friendly solution.
  • To post as a guest, your comment is unpublished.
    MsT · 3 years ago
    Thanks for easy, fast and user friendly solution. I clear offline items by unknowingly. Nice post.
  • To post as a guest, your comment is unpublished.
    Anshul · 3 years ago
    This article saved me a while lot of time and mental trauma I would have gone through otherwise without it. Thanks a lot!!
  • To post as a guest, your comment is unpublished.
    Kamy · 3 years ago
    Like everyone else....Phew!!!
    Such a simple thing can ruin your day!!
  • To post as a guest, your comment is unpublished.
    Kamy · 3 years ago
    Yup just like everyone else PHEW!!!!! Thanks for posting. Such a simple thing threw me into a panic!
  • To post as a guest, your comment is unpublished.
    Imran · 3 years ago
    Thank you for the detailed article. It worked for me on Outlook 2013.
  • To post as a guest, your comment is unpublished.
    RR · 3 years ago
    Thanks !!!!!!
    Saved a lot of time and big help.
  • To post as a guest, your comment is unpublished.
    Brian · 3 years ago
    Great article, saved my bacon!
  • To post as a guest, your comment is unpublished.
    WB · 3 years ago
    THANK YOU! I had accidentally cleared offline items and did not know if they could be restored. This saved me.
  • To post as a guest, your comment is unpublished.
    WB · 3 years ago
    THANK YOU! I had accidentally cleared offline items, and had no idea how or even if it could be restored.
  • To post as a guest, your comment is unpublished.
    JMB · 3 years ago
    helped me retrieve my items which I mistakenly cleared.
  • To post as a guest, your comment is unpublished.
    Gaurav Kathuria · 3 years ago
    Many thanks for sharing this very useful information in such a clear and concise way!