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How to clear offline items and recover (undo) in Outlook?

As an exchange user of Microsoft Outlook, you can clear all offline items and update/recovery all offline items from the exchange server easily. In this article, we will show you how to quickly clear all offline items in a specified folder as well as recover deleted offline items or undo clearing in Microsoft Outlook.

Clear all offline items in a specified folder in Outlook

Recover/undo cleared offline items in a specified folder in Outlook

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arrow blue right bubbleClear all offline items in a specified folder in Outlook

If you need to clear all offline items in a specified folder of an exchange account in Microsoft Outlook, for example all email messages in the Inbox folder, please do as following:

Step 1: Click to open the specified folder that you will clear all offline items from. In our case, we open the Inbox folder.

Step 2: Right click the folder, and select the Properties from the right-clicking menu. See screen shot:

Step 3: In the coming Inbox Properties dialog box, please click the Clear Offline Items button.

Step 4: Then a warning dialog box comes out. Please click the OK button in it.

Step 5: Click the OK button in the Inbox Properties dialog box.

arrow blue right bubbleRecover/undo cleared offline items in a specified folder in Outlook

Sometimes, the offline items are cleared by mistakes, and you need to undo the clearing. The following steps will help you recover cleared offline items in a specified folders of an exchange account in Microsoft Outlook.

Step 1: Click to open the specified folder whose offline items you want to recover. In our case, we open the Inbox folder.

Step 2: Click the Update Folder button on the Send/Receive tab. See screen shot:

Note: If you are using Microsoft Outlook 2007, please click the Tools > Send/Receive > This Folder (Microsoft Exchange).

It may take some time to recover and update the offline items for the specified folder. After update completing, the Outlook Send/receive Progress dialog box will close automatically.

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  • To post as a guest, your comment is unpublished.
    Joan Wilson · 2 months ago
    I have cleared my outlook by error how can I recover all
  • To post as a guest, your comment is unpublished.
    Sandra · 3 months ago
    Worked like a charm. Thank you, thank you, thank you!
  • To post as a guest, your comment is unpublished.
    Joscelyne · 3 months ago
    Thank you so much! All my reminders where in that folder. I was just trying to get rid of the annoying unread message that wouldn't go away!
  • To post as a guest, your comment is unpublished.
    Justin · 3 months ago
    Thank you for this very useful information. I seriously thought I'd lost my entire work diary!
  • To post as a guest, your comment is unpublished.
    Rupali · 4 months ago
    Thank you so much, my heart stopped for a minute!! :)