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How to clear offline items and recover (undo) in Outlook?

As an exchange user of Microsoft Outlook, you can clear all offline items and update/recovery all offline items from the exchange server easily. In this article, we will show you how to quickly clear all offline items in a specified folder as well as recover deleted offline items or undo clearing in Microsoft Outlook.

Clear all offline items in a specified folder in Outlook

Recover/undo cleared offline items in a specified folder in Outlook

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arrow blue right bubbleClear all offline items in a specified folder in Outlook

If you need to clear all offline items in a specified folder of an exchange account in Microsoft Outlook, for example all email messages in the Inbox folder, please do as following:

Step 1: Click to open the specified folder that you will clear all offline items from. In our case, we open the Inbox folder.

Step 2: Right click the folder, and select the Properties from the right-clicking menu. See screen shot:

Step 3: In the coming Inbox Properties dialog box, please click the Clear Offline Items button.

Step 4: Then a warning dialog box comes out. Please click the OK button in it.

Step 5: Click the OK button in the Inbox Properties dialog box.


arrow blue right bubbleRecover/undo cleared offline items in a specified folder in Outlook

Sometimes, the offline items are cleared by mistakes, and you need to undo the clearing. The following steps will help you recover cleared offline items in a specified folders of an exchange account in Microsoft Outlook.

Step 1: Click to open the specified folder whose offline items you want to recover. In our case, we open the Inbox folder.

Step 2: Click the Update Folder button on the Send/Receive tab. See screen shot:

Note: If you are using Microsoft Outlook 2007, please click the Tools > Send/Receive > This Folder (Microsoft Exchange).

It may take some time to recover and update the offline items for the specified folder. After update completing, the Outlook Send/receive Progress dialog box will close automatically.

 

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  • To post as a guest, your comment is unpublished.
    Nemani S · 15 days ago
    Thank you... really saved me from panic.
  • To post as a guest, your comment is unpublished.
    Mr.right · 19 days ago
    thank you. I know this post is old. This worked perfectly. Outlook should be improved to explain what the "clear offline items" actually does. It is a major operation and should require confirmation
  • To post as a guest, your comment is unpublished.
    Mohit · 1 months ago
    This thing saved me today !! Thank you so much.
  • To post as a guest, your comment is unpublished.
    Ri · 6 months ago
    Thank You so much! This is extremely useful
  • To post as a guest, your comment is unpublished.
    Joan Wilson · 1 years ago
    I have cleared my outlook by error how can I recover all