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How to reset to factory settings (first time run) in Outlook?

Since a long time, you may have made so many custom settings in Microsoft Outlook that you can’t reset to the default settings easily. These custom settings may affect your daily work or even make your Outlook collapse. Now you’d better reset your Microsoft Outlook to the factory settings (or first time run).


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To reset Microsoft Outlook to the factory settings (or first time run), please do as following:

Step 1: Close your Microsoft Outlook, and open the Control Panel in your computer:

  1. In Windows 7, please click the Start button at the bottom-left corner of Taskbar > Control Panel.
  2. In Windows 8, swipe the cursor to the very right edge of the screen, click the Settings button, and then click the Control Panel. See screen shot:
  3. In Windows 10, you can search the Control Panel in the search bar by clicking at the Start button, or click at the Start buuton > Settings, in the Settings window, type Control Panel into the searching box, then enable the Control Panel.
    doc reset to factory settings 10 doc reset to factory settings 11

Step 2: Now you get into the Control Panel:

(1) Change current view to Small icons (or Large icons) with clicking the text besides View by and select the Small icons (or Large icons) from drop down list;

(2) Then click the Mail in the Control Panel.

Step 3: In the popping up Mail Setup dialog box, please click the Show Profiles button.

Step 4: In the coming Mail dialog box, please click the Add button.

Step 5: In the popping up New Profile dialog box, enter a name for the new profile in the Profile Name box, and then click the OK button. See screen shot:

Step 6: In the popping Add (New E-mail) Account dialog box, please click the Cancel to close it; and then click the OK button in the other warning dialog box.

Step 7: Now you will get back to the Mail dialog box, please check the option of Always use this profile, and then click the box below it and select the new profile name from the drop down list, at last click the OK button.

Step 8: Exit the Control Panel.

After configuring the profile settings, the Microsoft Outlook will get back to the factory settings (the status you run for the first time). When you open Microsoft Outlook, it will show as following screen shot:

Note: Resetting Microsoft Outlook to the factory settings will lose all account information. If you need to undo the resetting, please get into the Mail dialog box (Control Panel > Mail > Show Profiles), and then specify your original profile in the Always use this profile box.


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  • To post as a guest, your comment is unpublished.
    Walid yahia · 9 days ago
    its working
    thank you very much
  • To post as a guest, your comment is unpublished.
    Puta · 1 months ago
    oe por la puta mare puta mare
  • To post as a guest, your comment is unpublished.
    damini yadav · 9 months ago
    Thank you very much.
  • To post as a guest, your comment is unpublished.
    Pedro · 1 years ago
    Obrigado. Funcionou.
  • To post as a guest, your comment is unpublished.
    CJ · 1 years ago
    Thank u!!!
  • To post as a guest, your comment is unpublished.
    Orca James · 1 years ago
    ughhh. Totally wrong. Same copy/paste junk from every other site. A 'first run' Outlook install has NO profile, not an empty one. Following these instructions leaves you with a bunch of old garbage. The correct way:
    In registry, go to HKCU\Software\Microsoft\Office\[version] and delete the Outlook key.
    Go to %appdata%\Microsoft and delete the Outlook folder.
    Go to Users\[username]AppData\Local\Microsoft and delete the Outlook folder.
    NOW you have a clean 'first run' Outlook setup.
    • To post as a guest, your comment is unpublished.
      Sunny · 1 years ago
      Sorry it does not work for you. But we have tested the method before we place the tutorial up, it works for most of users.
      • To post as a guest, your comment is unpublished.
        Martin Swarte · 10 months ago
        thanks for posting. My outlook was giving errors on (no longer existing) mailservers wich i had deleted 1 year ago.
        After your "firt time run" these old mailservers came back again. So outlook still had that in memory.
        I wil try the methode of Orca.
      • To post as a guest, your comment is unpublished.
        Merax · 1 years ago
        Method posted is wrong the same as everywhere else. Categorically does not work.
      • To post as a guest, your comment is unpublished.
        Barry · 1 years ago
        You are objectively wrong, Sunny, Orca James posted the correct method of hard resetting Outlook. You just create a new blank profile, rather than resetting things.
  • To post as a guest, your comment is unpublished.
    Janakiram · 1 years ago
    Thanks alot for the detailed explanation!!
  • To post as a guest, your comment is unpublished.
    Rafael · 1 years ago
    it works fine! thanks!
  • To post as a guest, your comment is unpublished.
    Naveen - India · 2 years ago
    Thanks for the details... It helped & solved my issue....
  • To post as a guest, your comment is unpublished.
    Alex · 2 years ago
    Great article, did the trick.

    Thanks
  • To post as a guest, your comment is unpublished.
    Mabuse · 2 years ago
    Thank you very much
  • To post as a guest, your comment is unpublished.
    Shan · 2 years ago
    THANK YOU!! New profile worked
  • To post as a guest, your comment is unpublished.
    Prince · 2 years ago
    Very helpful article....thank you so much! :-)
  • To post as a guest, your comment is unpublished.
    Vladimir · 2 years ago
    Thank you for your help! The solution was very easy and fast with your advices. :-)
  • To post as a guest, your comment is unpublished.
    Hafiz · 2 years ago
    I have a problem with Outlook 2013. Whenever I send an email, it automatically moves to the archive folder instead of moving to 'Sent Items'? Please advise the solution.

    Thanks You in Advance.
  • To post as a guest, your comment is unpublished.
    jimmy the bastard · 2 years ago
    this is how to create a new profile not reset to factory default. waste of time thanks for nothing.
  • To post as a guest, your comment is unpublished.
    LindaSG · 2 years ago
    Absolutely Brilliant. Thank you. Have been trying for months to find a solution.
  • To post as a guest, your comment is unpublished.
    Samuel · 2 years ago
    very help full, god bless
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  • To post as a guest, your comment is unpublished.
    Jan · 2 years ago
    thank you very much! Really helpful, and easy
  • To post as a guest, your comment is unpublished.
    ahmad · 3 years ago
    wow.....so easy.....thank a lot :)
  • To post as a guest, your comment is unpublished.
    office gousa · 3 years ago
    I wold like devaidet to email accaunts from each ather. Separate office@go-usa.rs from office@euromark.rs Tahk you to help me
  • To post as a guest, your comment is unpublished.
    NURHUDA · 3 years ago
    Thanks you very much,
    From Indonesia
  • To post as a guest, your comment is unpublished.
    mahdi · 3 years ago
    Thank you very much.
  • To post as a guest, your comment is unpublished.
    Saprano · 3 years ago
    [b]Thank you very much , its working [/b]
  • To post as a guest, your comment is unpublished.
    FYL · 3 years ago
    Just what I was looking for. Thank you.
  • To post as a guest, your comment is unpublished.
    Deepak · 3 years ago
    Thanks a lot, its working
  • To post as a guest, your comment is unpublished.
    BJN · 3 years ago
    Thanks for the help, saved me a lot of time
  • To post as a guest, your comment is unpublished.
    Prajwal · 3 years ago
    Very Helpful Thank you
  • To post as a guest, your comment is unpublished.
    Pratik · 3 years ago
    Thanks a lots.....................................................................
  • To post as a guest, your comment is unpublished.
    Emad · 3 years ago
    If I have a photo on drive cloud it is well be deleted?
  • To post as a guest, your comment is unpublished.
    Joel · 3 years ago
    Thank you!
    Very helpful
  • To post as a guest, your comment is unpublished.
    Malik · 4 years ago
    Hi,
    I tried to set up my Hotmail Email with outlook but it didn't go through and while in setting I deleted the files and now I can't run Outlook at all. Can anyone help me to please.

    Many Thanks
  • To post as a guest, your comment is unpublished.
    davidntobeko · 4 years ago
    Useless.

    Doessnt reset issues with preferences set.

    Just gets you a new mailbox setup dude.
  • To post as a guest, your comment is unpublished.
    tabanphilliam · 4 years ago
    please if you don't want me to use the outlook, better leave it
  • To post as a guest, your comment is unpublished.
    tabanphilliam · 4 years ago
    wonderful world is the same as wonderful who created the world we are living in.by his grace we are set free from the evil of the man. he is my lord in him i trust and believe. all the man kind must praise his glorious name
  • To post as a guest, your comment is unpublished.
    Jack Philip · 4 years ago
    very helpfu...thank you very much
  • To post as a guest, your comment is unpublished.
    Jack Philip · 4 years ago
    whew.. thanks a lot..
  • To post as a guest, your comment is unpublished.
    Tomas · 4 years ago
    Thanks, that really works! :D
  • To post as a guest, your comment is unpublished.
    guddu · 4 years ago
    good foe everyone.fghwer guasber 34ughde jhee.
  • To post as a guest, your comment is unpublished.
    PIYUSH · 4 years ago
    Really helpful. Thanks a lot!
  • To post as a guest, your comment is unpublished.
    LUCAS · 4 years ago
    extremely useful. Thank you sir
  • To post as a guest, your comment is unpublished.
    Ash · 4 years ago
    Thank you so much for this. The only one I found that actually worked.

    Much appreciated!
  • To post as a guest, your comment is unpublished.
    Tom · 4 years ago
    Thanks so much. I was trying to get this to work for so long.
  • To post as a guest, your comment is unpublished.
    Carly · 4 years ago
    Hello,

    If I reset to factory settings will all of my emails be lost? I had someone screw around with my email a few weeks ago and I have no idea how to change it back to how it was before and this seems like the only logical way to get things straight, to start over. I'm just afraid of loosing all of my emails, everything in my calendar, etc.

    Thanks for your help.
    Carly
  • To post as a guest, your comment is unpublished.
    rockz · 4 years ago
    awesome, cheers thanks !
  • To post as a guest, your comment is unpublished.
    Kai · 4 years ago
    Very helpful.
    Thanks a lot!!
  • To post as a guest, your comment is unpublished.
    vibhor · 4 years ago
    Works like charm. love it.
  • To post as a guest, your comment is unpublished.
    Karine · 4 years ago
    Thank you :)

    Very helpful!