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How to reset to factory settings (first time run) in Outlook?

Since a long time, you may have made so many custom settings in Microsoft Outlook that you can’t reset to the default settings easily. These custom settings may affect your daily work or even make your Outlook collapse. Now you’d better reset your Microsoft Outlook to the factory settings (or first time run).


To reset Microsoft Outlook to the factory settings (or first time run), please do as following:

Step 1: Close your Microsoft Outlook, and open the Control Panel in your computer:

  1. In Windows 7, please click the Start button at the bottom-left corner of Taskbar > Control Panel.
  2. In Windows 8, swipe the cursor to the very right edge of the screen, click the Settings button, and then click the Control Panel. See screen shot:
  3. In Windows 10, you can search the Control Panel in the search bar by clicking at the Start button, or click at the Start buuton > Settings, in the Settings window, type Control Panel into the searching box, then enable the Control Panel.
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Step 2: Now you get into the Control Panel:

(1) Change current view to Small icons (or Large icons) with clicking the text besides View by and select the Small icons (or Large icons) from drop down list;

(2) Then click the Mail in the Control Panel.

Step 3: In the popping up Mail Setup dialog box, please click the Show Profiles button.

Step 4: In the coming Mail dialog box, please click the Add button.

Step 5: In the popping up New Profile dialog box, enter a name for the new profile in the Profile Name box, and then click the OK button. See screen shot:

Step 6: In the popping Add (New E-mail) Account dialog box, please click the Cancel to close it; and then click the OK button in the other warning dialog box.

Step 7: Now you will get back to the Mail dialog box, please check the option of Always use this profile, and then click the box below it and select the new profile name from the drop down list, at last click the OK button.

Step 8: Exit the Control Panel.

After configuring the profile settings, the Microsoft Outlook will get back to the factory settings (the status you run for the first time). When you open Microsoft Outlook, it will show as following screen shot:

Note: Resetting Microsoft Outlook to the factory settings will lose all account information. If you need to undo the resetting, please get into the Mail dialog box (Control Panel > Mail > Show Profiles), and then specify your original profile in the Always use this profile box.


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Comments (64)
Rated 5 out of 5 · 1 ratings
This comment was minimized by the moderator on the site
Thank you :) Very helpful!
This comment was minimized by the moderator on the site
Works like charm. love it.
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Very helpful. Thanks a lot!!
This comment was minimized by the moderator on the site
awesome, cheers thanks !
This comment was minimized by the moderator on the site
Hello, If I reset to factory settings will all of my emails be lost? I had someone screw around with my email a few weeks ago and I have no idea how to change it back to how it was before and this seems like the only logical way to get things straight, to start over. I'm just afraid of loosing all of my emails, everything in my calendar, etc. Thanks for your help. Carly
This comment was minimized by the moderator on the site
Thanks so much. I was trying to get this to work for so long.
This comment was minimized by the moderator on the site
Thank you so much for this. The only one I found that actually worked. Much appreciated!
This comment was minimized by the moderator on the site
extremely useful. Thank you sir
This comment was minimized by the moderator on the site
Really helpful. Thanks a lot!
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good foe everyone.fghwer guasber 34ughde jhee.
This comment was minimized by the moderator on the site
Thanks, that really works! :D
This comment was minimized by the moderator on the site
whew.. thanks a lot..
This comment was minimized by the moderator on the site
very helpfu...thank you very much
This comment was minimized by the moderator on the site
wonderful world is the same as wonderful who created the world we are living in.by his grace we are set free from the evil of the man. he is my lord in him i trust and believe. all the man kind must praise his glorious name
This comment was minimized by the moderator on the site
please if you don't want me to use the outlook, better leave it
This comment was minimized by the moderator on the site
Useless. Doessnt reset issues with preferences set. Just gets you a new mailbox setup dude.
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Hi, I tried to set up my Hotmail Email with outlook but it didn't go through and while in setting I deleted the files and now I can't run Outlook at all. Can anyone help me to please. Many Thanks
This comment was minimized by the moderator on the site
Thank you! Very helpful
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If I have a photo on drive cloud it is well be deleted?
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Thanks a lots.....................................................................
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