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KuTools for Excel crashing on any option used

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3 weeks 4 days ago #1657 by Qiu hongkun
Replied by Qiu hongkun on topic KuTools for Excel crashing on any option used
Hello,

Please try to contact us with your order informaiton.

Please try to contact us via sales@extendoffice.com or support@extendoffice.com.
Please try to be more specific about your issue in the email, and you will get the solution quickly.

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3 weeks 6 days ago #1651 by John van de Pol
Replied by John van de Pol on topic KuTools for Excel crashing on any option used
I am experiencing this issue as well. I am working on a relatively large file (~100mb as an .xlsb), and every crash, and Excel's countless fails, looping efforts to "restore as much as possible" are enormously time consuming. (I have a recent vintage Lenovo P50 laptop with 64GB of memory
Win 10 version 1803 build 17134.799 installed on 5/31/2019
Office 365 64-bit version 1808 Build 10730.20348

This could be triggered, of course, by individual system issues, but this appears to be spread beyond individual system issues.

I am posting with the hope that patches or updates created in response to other users' postings, or any other system changes, may ultimately help me as well.

If there is additional detailed info I can provide to assist in the efforts to resolve this, I would be more than happy to oblige.

Best regards,
John

I find navigating my 50+ tab monster file without the benefit of KuTools navigation windows a painful step back.

This could well have been triggered by one of the endless windows10 or Office 365 updates. I have had my fair share of OneDrive annoyances so I am opening and saving all my Excel files to local file storage (a dedicated NVMe m2 SSD

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1 month 3 days ago #1636 by Qiu hongkun
Replied by Qiu hongkun on topic KuTools for Excel crashing on any option used
Hello,
Please try to send an email to sales@extendoffice.com. Thanks.

Please try to contact us via sales@extendoffice.com or support@extendoffice.com.
Please try to be more specific about your issue in the email, and you will get the solution quickly.

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1 month 1 week ago #1626 by Joe
Hello Jay. I did email you directly with details back on 05.24.19 and received no reply which Is why I posted here. Shall I resend the 05.24.19 email back to you?

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1 month 2 weeks ago #1617 by Jay Chivo
Replied by Jay Chivo on topic KuTools for Excel crashing on any option used
Hello,
Please try to contact us with your order informaiton via sales@extendoffice.com.

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2 months 4 days ago #1597 by Joe
I am also having the same issue as all have described. Any option I click on results in the application crashing and closing. I can run Excel using the nirmal Excel functions but the moment I attempt to use the Kutools options is when I experience issues. I didn't have this before until I had to reinstall Kutools for Excel. I am running Version 19.00.

I have uninstalled, installed, and re-registered the application. Can I get some assistance?
Thanks, Joe

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Moderators: jaychivoQiu hongkunJay Chivo